Roadside Assistance

Roadside Assistance is included in Premium 12 month plans.

To reach Roadside Assistance for a device with a registered profile, call the following number:
1 (877) 412-0076

To use Roadside Assistance you must first create a Roadside Assistance profile for the vehicle. To do this, go to My Account, then select Roadside Assistance:

You will be prompted to add a profile for any devices that do not yet have a vehicle profile created. Simply fill out the information and hit Add Driver to create the profile:

Note, errors particularly in the phone number, can result in a profile failing to be created and registered.

Once registered, the profile will appear as below, with a Policy Number. If it says Registration Pending, that means it has not been registered yet, or there may be an error in the profile's information preventing it from registering:

Roadside Assistance Features:

Towing (up to 25 miles)
Fuel Delivery
Lockout Services
Flat Tire Assistance
Winch, Pullout, Extraction
Battery Boost (Jump-start)
Minor Roadside Adjustments

Important:

Coverage for each Service occurrence is limited to $100.00 of provider’s cost in providing the Service with the customer paying any additional cost of a Service occurrence. Each eligible and enrolled MasTrack customer is permitted four (4) Service occurrences every twelve (12) months. Motor vehicles excluded are those over 1 ton (i.e. Ford F-350 pickup truck is covered but an F-450 is not), camping trailers, and any unit in tow.
Each eligible MasTrack GPS Service subscription may be assigned one driver to receive the Roadside Assistance service at no charge. Additional drivers may be added for a fee. Drivers must be added and/or assigned to an eligible subscription prior to a Roadside Assistance event in order for Roadside Assistance Services to be rendered.